BOOKINGS

To ensure your preferred time and service is available we do advise a booking is made in advance. Walk-ins are also welcome.

BOOKING DEPOSITS

All appointments require a deposit to secure your booking. This booking deposit will be redeemed against your service bill in the salon.

We ask that you pay a 20% deposit for all bookings.

FAQ

What happens if I cancel my appointment?

If you wish to cancel your appointment, the online deposit paid will be refunded to your account within 5-10 business days. You will also be refunded your deposit if the salon cancels your appointment for any reason.

What happens if I cancel my appointment with less than 48 hours notice?

If cancel your appointment within the 48 hour period of our cancellation policy you will be charged a cancellation fee. This fee will be collected using the card details stored on file.

What happens to my deposit if I reschedule my booking?

The deposit is retained on your account for your next appointment.

What happens if I change my appointment to another branch?

We do not currently have the facilities to move your deposit that is attached to an appointment in one branch to another branch. We would need to cancel your appointment and re-book you a new appointment. In this event the deposit would be refunded back to your account within 5-10 business days. We may need to take another deposit to secure the booking.

How to pay your deposit

When booking online you will be asked to pay a 20% deposit through our secure online booking system.

When booking over the phone, email or what’s app we will ask your permission to charge a deposit to the card details that you have previously used to book online with. Our payment system is powered by Stripe, who have the very highest security and Level 1 PCI Compliance. Our staff, nor our booking software company, have access to the raw card details at any stage.

If we do not have securely stored card on file we will ask for these at the time of booking over the phone.

At your request we can add a new card on file and delete an old card.

If you wish for us to not have your card details on file we can take the deposit over the phone and as we don not have your permission to save them – we would simply ask that you provided a deposit every time you wanted to book with us.

If you choose to pop in store you can pay the deposit in person.

Cardless Checkout

Cardless Checkout is available if we have a stored card on file and you wish to use this facility. Normally the card on file will be the card you used to book online with.

CANCELLATION POLICY

Your appointments are very important to Bouyage team. Your appointment is reserved especially for you and, whilst we understand that sometimes changes are necessary, we respectfully ask that you let us know at least 48 hours in advance.

Our cancellation policy is strictly 48 hours for all clients. If we don’t receive 48 hours’ notice to cancel your appointment then we may miss the opportunity to fill the space and guests on our waiting list miss the chance to come and see us.

Your deposit becomes non-refundable and we reserve the right to charge you up to 100% of the service bill.

All returning guests who fail to attend an appointment will have to pre-pay in full for their next appointment. However we completely understand that things can happen at the last minute and can assure you that we will be sympathetic.

ALLERGY PATCH TESTING

Guests who have not had a colour service before (including tinting services for eyebrows and lashes) or have not had a colour service for over six months at our salon must make arrangements with us for a skin allergy test at least 48 hours before a colour or tint appointment. Booking deposits will not be refunded if you do not have an allergy test performed in good time.

Bouyage strongly advise a skin test before we colour your hair, tint your eyelashes and / or brows, or carryout a lash lift. If you are adamant that you would not like to undergo a skin test, we will ask you to sign a disclaimer as a last resort. This will state that you waive any responsibility for any reactions at any of our salons.

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